Delivery

We will do our best to dispatch your orders within 24-48 hours and you should receive your parcel within 5 days when in stock. Please keep in mind that we are a small company and we can have some unexpected event delaying your order. For urgent request, please contact us before by email or phone to make sure we can deliver in time for you.

UK delivery

We invite you to group orders with friends/neighbours to reduce the carbon footprint. That’s why we offer free delivery for orders over £50.

Orders under £50: £3.95 by Royal Mail 1st Class or 48h tracked delivery.

Orders over £50: free delivery by Royal Mail 1st Class or 48h tracked delivery or DPD.

Please add a mobile number to your account to receive updates about your parcel when we use Royal Mail 48h tracked delivery or DPD.

International delivery

We sell our products only in Europe as we believe that it’s better for our planet to work locally. If you are living further afield, we invite you to find a local supplier.

The cost of delivery in Europe is £12 under 1kg and £15 for up to 2kg. We invite you to group your orders with friends, family, neighbours to reduce the carbon footprint.

Returns

We do our best to provide high quality products and services.

In the unlikely event that you’re unhappy with your item or if your item is damaged or defective or if you have received the wrong item, please contact us by email at customercare@nosecretscosmetics.co.uk as soon as possible, and within a maximum of 14 days. We may ask you to return the item and will then offer you a full refund or replacement, including the cost of standard delivery postage to you.

You also have the right to cancel the contract for the purchase of any item within 14 working days of delivery. To cancel, please send us an email at customercare@nosecretscometics.co.uk with your name, address and order reference number and return the goods to us unopened, in a saleable condition. We will not accept any responsibility for loss or damage to goods returned in this way until they are received at our address. We recommend keeping the original proof of posting.

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